Knowledge Module

Explanation

Credits

NQF

Principles of attending to different types of customers and resolving customer queries impacting on sales

This module develops the skills to interact with different customer types, handle queries professionally, and resolve issues to support sales.

4

2

Principles of service excellence and building customer

relationships in retail and wholesale sales

This module focuses on delivering excellent customer service and building long-term customer relationships to enhance customer loyalty and business growth.

2

3

Concepts and principles of selling in a full-service retail and

wholesale environment

This module introduces effective selling techniques, product knowledge application, and strategies to maximise sales in a retail environment.

4

3

Practical Module

Explanation

Credits

NQF

Interact with different types of customers and present a

positive image

This module develops practical skills to engage professionally with customers and represent the organisation positively.

2

3

Handle customer queries and complaints

This module teaches learners how to resolve customer concerns effectively while maintaining customer satisfaction.

2

3

Provide customer service and build customer relationships

This module focuses on delivering quality service and building lasting customer relationships to support business success.

3

3

Sell products to customers using the sales cycle

This module develops hands-on skills to apply the full sales process from identifying customer needs to closing the sale.

Use advanced selling techniques

This module equips learners with advanced sales strategies to increase sales performance and meet targets.

Work Experience Module

Explanation

Credits

NQF

Processes and procedures for attending to different types of customers,

handling customer queries and communicating with customers

This module provides practical workplace experience in interacting with customers, addressing queries, and maintaining professional communication standards.

8

3

Process and procedures for providing customer service

This module develops real-world experience in delivering consistent, high-quality customer service in a retail or wholesale environment.

7

3

Processes and procedures for selling products to customers using the

sales cycle and advanced selling techniques in a full-service wholesale or

retail sales environment

This module equips learners with hands-on experience in applying the sales cycle and advanced selling techniques to achieve sales targets.