Module

Explanation

Credits

SAQA ID

NQF

Lead a team and supervise Customer Service Standards

Lead a team by guiding, motivating, and managing staff, and supervise customer service by ensuring high standards and handling improvements.

15

13917

3

118028

4

Lead and motivate a team

Lead and motivate a team by guiding members, setting goals, resolving conflicts, and encouraging high performance.

15

13947

4

13952

4

Analyse and Supervise Financial Performance

Monitor and evaluate finances to ensure effective budgeting, compliance, and profitable decision-making.

12

117156

4

118037

4

Supervise Promotional Activities

Oversee and coordinate promotional activities to ensure they are effective, on-brand, and goal-oriented.

8

118033

4

Build Customer Relations

Create and maintain positive customer relationships to ensure satisfaction and loyalty.

10

258156

3

Supervise stock counts, Housekeeping and Loss control

Oversee inventory, maintain workplace standards, and minimize losses to ensure efficiency and security.

22

118043

4

118029

4

118045

4

Fundamental Mathematics 

Use basic mathematical skills to solve everyday problems and interpret numerical information.

18

9016

4

7468

4

9015

4

Fundamental Communication

Communicate clearly and effectively in various contexts, both orally and in writing.

50

8975

4

12155

4

8969

3

8976

4

8970

3

8976

4

8970

3

8974

4

8968

3

9303

3

9302

3